PRIVACY POLICY
Privacy Policy
Welcome to SAKHER BHRAMAN TOUR & TRAVELS (“Company”, “we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact us, or use any of our travel-related services.
By accessing our website or booking any of our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Company Information
Business Name
SAKHER BHRAMAN TOUR & TRAVELS
Business Address
5/1 Uzir Chowdhury Road
Kolkata – 700067
West Bengal
India
Support Email
Support Phone
+91 91477 20605
+91 98747 22223
Website
2. Scope of this Policy
This Privacy Policy applies to:
- Our official website
- Online enquiries
- Offline bookings
- Telephone enquiries
- WhatsApp communications
- Email communications
- Office bookings
- Tour registrations
- Customized tour requests
3. Information We Collect
Depending on the services requested, we may collect the following personal information:
Personal Identification Information
- Full Name
- Father’s or Husband’s Name (if required)
- Date of Birth
- Gender
- Nationality
Contact Information
- Mobile Number
- WhatsApp Number
- Email Address
- Residential Address
- City
- State
- Country
- PIN Code
Government Identification
Where required for booking or legal compliance, we may collect:
- Aadhaar Card
- Passport
- Voter ID
- PAN Card
- Visa Details
- Passport Photograph
- Other Government-approved Identification
Travel Information
- Destination
- Travel Dates
- Tour Preferences
- Hotel Preferences
- Dietary Preferences
- Emergency Contact Details
- Medical Information (only where required)
Payment Information
Depending on your payment method, we may collect:
- UPI Transaction Details
- Bank Transfer Details
- Payment Reference Numbers
- Booking Amount
- Remaining Balance
- Payment History
Important:
We do not store your confidential banking passwords, UPI PINs, OTPs, or debit/credit card credentials.
4. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP Address
- Browser Type
- Device Type
- Operating System
- Language Preference
- Referral Source
- Pages Visited
- Date & Time of Visit
- Session Duration
This information helps us improve website performance and user experience.
5. How We Collect Information
We collect information when you:
- Visit our website
- Submit a contact form
- Call our office
- Send us a WhatsApp message
- Email us
- Book a tour
- Request a quotation
- Make a payment
- Participate in promotional activities
6. Why We Collect Your Information
We collect personal information for legitimate business purposes, including:
- Processing tour bookings
- Confirming reservations
- Hotel bookings
- Transportation arrangements
- Flight reservations
- Railway reservations
- Visa assistance (where applicable)
- Customer support
- Emergency assistance
- Legal compliance
- Identity verification
- Fraud prevention
- Accounting and record keeping
We collect only the information reasonably necessary to provide our services and comply with applicable legal obligations.
7. Legal Basis for Processing
We process your information where necessary to:
- Perform our contractual obligations to you.
- Comply with applicable laws and regulatory requirements.
- Protect our legitimate business interests, such as fraud prevention and service improvement.
- Respond to your requests and enquiries.
8. Sharing of Personal Information
We may share your personal information only when necessary to provide the services you have requested or to comply with legal obligations.
Your information may be shared with:
Hotels
For room reservations and guest verification.
Airlines
For ticket booking and passenger verification.
Indian Railways / Railway Booking Partners
For train reservations.
Transport Providers
For vehicle allocation and travel coordination.
Government Authorities
Where required under applicable laws or regulations.
Visa Processing Authorities
Where applicable for international travel.
Payment Service Providers
To verify and process payments.
Professional Advisors
Such as auditors, accountants, or legal advisors where necessary.
We do not sell or rent your personal information to third parties.
9. WhatsApp Communication
By contacting us through WhatsApp or providing your mobile number, you consent to receive:
- Booking confirmations
- Tour updates
- Payment reminders
- Itinerary information
- Emergency travel notifications
- Customer support communications
We do not use WhatsApp to send unsolicited promotional messages.
10. Email Communication
We may send emails related to:
- Booking confirmations
- Payment receipts
- Travel documents
- Customer support
- Important service updates
We currently do not send promotional newsletters or marketing emails without your consent.
11. Google Analytics
Our website uses Google Analytics to understand how visitors interact with our website.
Google Analytics may collect anonymized information such as:
- Website traffic
- Popular pages
- User behavior
- Device type
- Browser information
- Session duration
This information is used only to improve our website and services.
12. Facebook Pixel
Our website currently uses Meta (Facebook) Pixel.
This technology helps us:
- Understand website performance
- Measure advertising effectiveness
- Improve customer experience
- Deliver relevant advertisements where applicable
The information collected is processed in accordance with Meta’s applicable privacy practices.
13. Data Security
We are committed to protecting your personal information through appropriate administrative, technical, and organizational safeguards.
We take reasonable measures to help protect your information from:
- Unauthorized access
- Unauthorized disclosure
- Misuse
- Loss
- Theft
- Alteration
- Destruction
These measures may include:
- Password-protected systems
- Restricted access to customer information
- Secure digital storage
- Regular monitoring of business records
- Employee confidentiality obligations
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
14. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your booking and travel services
- Maintain business records
- Comply with applicable laws
- Resolve disputes
- Prevent fraud
- Enforce our legal agreements
When personal information is no longer required, we will securely delete, destroy, or anonymize it where reasonably practicable.
15. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request updates to your contact details.
- Withdraw consent for optional communications where applicable.
- Request deletion of your personal information, subject to legal or contractual obligations.
- Raise concerns regarding the handling of your personal information.
To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy.
16. Accuracy of Information
You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date.
The Company shall not be responsible for any loss, delay, or inconvenience arising from inaccurate or outdated information provided by you.
17. Children’s Privacy
Our services are not intended to be booked independently by individuals under the age of 18.
If a booking includes a minor, the booking must be made by a parent or legal guardian.
If we become aware that personal information has been collected from a minor without appropriate authorization, we will take reasonable steps to remove such information where required.
18. International Travel
For international tours, including destinations such as Nepal and Bhutan, we may need to share certain personal information with relevant authorities, hotels, transport providers, or other service partners as required to complete your travel arrangements.
Such disclosures will be limited to the information reasonably necessary to provide the requested services or comply with legal requirements.
19. Third-Party Websites
Our website may contain links to third-party websites for your convenience.
These websites are operated independently and have their own privacy practices.
The Company is not responsible for the content, privacy policies, or security practices of any third-party website.
We encourage you to review the privacy policies of those websites before providing any personal information.
20. Cookies
At present, our website does not actively use cookies for customer tracking or personalized advertising.
However, certain third-party tools integrated with our website, such as Google Analytics or Meta Pixel, may use technologies that collect limited technical information to improve website functionality and measure performance.
If our cookie practices change in the future, this Privacy Policy and our Cookie Policy will be updated accordingly.
21. Contact Forms
When you submit an enquiry through our website’s contact form, we may collect the information you provide, such as:
- Name
- Phone Number
- Email Address
- Travel Destination
- Travel Dates
- Message Details
This information is used solely to respond to your enquiry and assist with your requested services.
22. Data Breach Response
In the unlikely event of a data security incident affecting personal information, the Company will take reasonable steps to:
- Investigate the incident,
- Contain and mitigate its impact,
- Restore the security of affected systems where applicable,
- Comply with any legal obligations regarding notification.
23. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Business operations,
- Legal requirements,
- Technology,
- Website functionality,
- Our services.
The updated version will be published on our official website with the revised effective date.
Your continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.
24. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.
Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts located in Kolkata, West Bengal, India.
25. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:
SAKHER BHRAMAN TOUR & TRAVELS
Address:
5/1 Uzir Chowdhury Road
Kolkata – 700067
West Bengal, India
Email:
sakherbhraman@gmail.com
Customer Support:
+91 91477 20605
+91 98747 22223
Emergency Contact:
+91 91477 20607
+91 98747 22223
Website:
https://sakherbhraman.in
