Frequently Asked Questions
1. General Questions
Q1. What services does Sakher Bhraman offer?
We offer a wide range of travel services, including Domestic Tours, Selected International Tours (currently Nepal & Bhutan), Group Tours, Customized Tours, Hotel Bookings, Transportation, Sightseeing Tours, Pilgrimage Tours, and Holiday Packages.
Q2. Which destinations do you currently operate?
We organize tours across various destinations in India and currently offer selected international tours to Nepal and Bhutan.
Q3. Do you organize both group and customized tours?
Yes. We organize both fixed group departures and fully customized tour packages based on your travel preferences, budget, and schedule.
Q4. How can I contact your team?
You can contact us through: Phone, WhatsApp, Email, Website Contact Form, Office Visit Our team will be happy to assist you.
2. Booking & Payment
Q1. How do I book a tour?
You can book a tour by contacting us through our website, WhatsApp, phone call, email, or by visiting our office. Your booking will be confirmed after the required booking advance has been received.
Q2. How much advance payment is required?
A minimum 30% advance payment is required to confirm your booking.
Q3. When do I need to pay the remaining balance?
The remaining balance must be paid at least 14 days before the scheduled departure date, unless otherwise informed by our team.
Q4. Which payment methods do you accept?
We currently accept: UPI, Bank Transfer, Cash Payment. At present, we do not accept Credit/Debit Cards or Online Payment Gateway payments.
Q5. How will I know my booking is confirmed?
Once we receive your advance payment and verify availability, we will send you an official booking confirmation via WhatsApp, email, or other official communication.
3. Documents & Travel
Q1. What ID proof is required for domestic tours?
Travelers should carry a valid government-issued ID such as: Aadhaar Card Voter ID Card Passport (if applicable)
Q2. What documents are required for international tours?
Depending on the destination, you may require: Valid Passport Visa (if applicable) Government-issued Identification Additional documents required by immigration authorities
Q3. Do I need a passport for Nepal or Bhutan tours?
Passport requirements depend on the destination and current government regulations. Our team will guide you regarding the required travel documents before your departure.
Q4. Is travel insurance mandatory?
Travel insurance is currently not mandatory, but we strongly recommend purchasing travel insurance for additional protection during your journey.
4. Hotels & Tour Services
Q1. Are hotel accommodations included in the package?
Yes. Accommodation is included wherever it is mentioned in the tour itinerary.
Q2. Can hotels be changed?
Yes. If necessary due to operational reasons or supplier availability, we may provide accommodation in a similar category hotel.
Q3. Are meals included?
Only the meals specifically mentioned in the itinerary are included. Additional meals will be at the traveler's own expense.
Q4. Is sightseeing included?
Yes. Sightseeing mentioned in the itinerary is included. Optional activities or attractions not listed may require additional payment.
Q5. What type of vehicles do you provide?
Depending on the group size and destination, we provide: 4-Seater Vehicles 7-Seater Vehicles 16-Seater Vehicles Vehicle type may vary based on operational requirements.
5. During the Tour
Q1. What should I pack for my trip?
We recommend carrying: Valid ID Proof Comfortable Clothing Comfortable Footwear Personal Medicines Mobile Charger Power Bank Umbrella or Raincoat (if required) Light Jacket (for hill destinations) Toiletries Water Bottle
Q2. Can I carry extra luggage?
Luggage limits depend on the transportation used during the tour. Please contact us in advance if you plan to carry oversized or additional baggage.
Q3. What happens if I arrive late?
Travelers are responsible for arriving at the designated departure point on time. The Company is not responsible for missed departures or related expenses caused by late arrival.
Q4. Can I join the tour midway?
This depends on the tour itinerary and operational feasibility. Please contact our team in advance to discuss your request.
Q5. What happens during bad weather?
If weather conditions affect the itinerary, we may modify the schedule or provide suitable alternatives to ensure the safety of all travelers.
6. Cancellation & Refund
Q1. Can I cancel my booking?
Yes. You may cancel your booking by contacting us via WhatsApp, email, phone, or by visiting our office.
Q2. What is your cancellation policy?
Refund eligibility depends on how many days before departure you cancel your booking. Please refer to our Refund & Cancellation Policy for complete details.
Q3. How long does it take to receive a refund?
Approved refunds are generally processed within 15 business days, subject to verification and supplier policies.
Q4. What happens if the Company cancels a tour?
If we cancel a tour due to operational reasons, insufficient participants, or Force Majeure events, we may offer an alternative departure, reschedule the tour, provide travel credit, or process refunds as applicable.
7. Customized & Group Tours
Q1. Do you offer customized tour packages?
Yes. We create personalized travel packages based on your destination, budget, travel dates, accommodation preferences, and group size.
Q2. Can I book a private group tour?
Yes. We organize private family tours, corporate tours, educational tours, and customized group departures.
Q3. Can I change my travel date?
Yes. Travel date changes may be permitted depending on availability and supplier approval. Additional charges may apply.
Q4. Can I transfer my booking to another person?
In certain cases, booking transfers may be allowed before departure, subject to Company approval and supplier conditions.
8. Safety & Emergency
Q1. What happens if I become sick during the tour?
Please inform your Tour Manager immediately. We will provide reasonable assistance in arranging local medical support where available. Any medical expenses incurred will be the traveler's responsibility unless otherwise covered by insurance.
Q2. Who should I contact during an emergency while traveling?
You may contact our emergency support team at: Emergency Support 📞 +91 91477 20607 📞 +91 98747 22223
Q3. Are there any special health requirements for certain tours?
Yes. Certain pilgrimage or high-altitude tours, such as Amarnath Yatra, may require a valid medical fitness certificate as per the applicable government or local authority guidelines.
Q4. Is my safety a priority during the tour?
Absolutely. The safety and well-being of our travelers are our top priorities. Our team takes reasonable precautions and follows operational safety practices to help ensure a comfortable and secure travel experience. However, travelers are also expected to follow the instructions of the Tour Manager and comply with local laws and safety guidelines.
Still Have Questions?
If you can't find the answer you're looking for, we're here to help.
